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112. Incorrect performance of the customer service of the CaixaBank entity

SUMMARY

A citizen presented a letter addressed to the Bank of Spain in which it revealed an incorrect performance of the customer service of the entity CaixaBank.

The Bank of Spain did not respond to the letter and the citizen complained to the Council of Transparency and Good Government.

When a complaint was filed, the Transparency Council rejected it, since it does not have jurisdiction to hear the complaints filed against that regulatory body (article 23.2, in relation to article 2.1 (f) of the LTAIBG).

Resolution of the Council of Transparency and Good Governance (58 KB)
Judgment No 22/2020 of the Central Administrative Court No 3 (183 KB)