Data on the Council’s activity during 2019

The Council of Transparency and Good Governance, for the fifth year, is accountable to the citizens for its activity. The main data of the Council refer to the resolutions on claims of both the State and the Autonomous Communities with which it has signed an agreement. An important part of our activity also relates to consultations on matters of transparency and law enforcement. Below are the data for the year 2019.

Total Council Entries


Activity (entry)	Year 2019	Year 2019 (in %)	Cumulative 2015-2019	Cumulative (in %)
Complaints	1,780	47.50%	5,592	49.05%
Complaints	81	2.16%	308	2.70%
Complaints and suggestions	11	0.29%	61	0.54%
Consultations on implementation of the Act	98	2.62%	552	4.84%
Information to the citizen	1,777	47.42%	4.888	42.87%
Total entries	3,747	100%	11.401	100%

Activity (entry)
- Complaints
- Year 2019
  
  1,780
- Year 2019 (in %)
  
  47.50%
- Cumulative 2015-2019
  
  5,592
- Cumulative (in %)
  
  49.05%
Activity (entry)
- Complaints
- Year 2019
  
  81
- Year 2019 (in %)
  
  2.16%
- Cumulative 2015-2019
  
  308
- Cumulative (in %)
  
  2.70%
Activity (entry)
- Complaints and suggestions
- Year 2019
  
  11
- Year 2019 (in %)
  
  0.29%
- Cumulative 2015-2019
  
  61
- Cumulative (in %)
  
  0.54%
Activity (entry)
- Consultations on implementation of the Act
- Year 2019
  
  98
- Year 2019 (in %)
  
  2.62%
- Cumulative 2015-2019
  
  552
- Cumulative (in %)
  
  4.84%
Activity (entry)
- Information to the citizen
- Year 2019
  
  1,777
- Year 2019 (in %)
  
  47.42%
- Cumulative 2015-2019
  
  4.888
- Cumulative (in %)
  
  42.87%
Activity (entry)
- Total entries
- Year 2019
  
  3,747
- Year 2019 (in %)
  
  100%
- Cumulative 2015-2019
  
  11.401
- Cumulative (in %)
  
  100%

Tickets to the Council by months (2019)


Month	Complaints	Complaints	Complaints and suggestions	Consultations on implementation of the Act	Information to citizens	Total entries
jan.	160	3	0	6	156	325
feb.	146	5	0	15	154	320
mar.	132	4	1	6	184	327
apr.	137	3	4	9	134	287
may	198	10	0	7	155	370
jun.	130	8	2	4	159	303
jul.	154	5	0	7	146	312
aug.	135	1	0	6	93	235
Sept.	147	5	1	11	150	314
oct.	141	14	0	6	167	328
nov.	168	14	3	11	154	350
dec.	132	9	0	10	125	276
Total	1,780	81	11	98	1,777	3,747

Month
- jan.
- Complaints
  
  160
- Complaints
  
  3
- Complaints and suggestions
  
  0
- Consultations on implementation of the Act
  
  6
- Information to citizens
  
  156
- Total entries
  
  325
Month
- feb.
- Complaints
  
  146
- Complaints
  
  5
- Complaints and suggestions
  
  0
- Consultations on implementation of the Act
  
  15
- Information to citizens
  
  154
- Total entries
  
  320
Month
- mar.
- Complaints
  
  132
- Complaints
  
  4
- Complaints and suggestions
  
  1
- Consultations on implementation of the Act
  
  6
- Information to citizens
  
  184
- Total entries
  
  327
Month
- apr.
- Complaints
  
  137
- Complaints
  
  3
- Complaints and suggestions
  
  4
- Consultations on implementation of the Act
  
  9
- Information to citizens
  
  134
- Total entries
  
  287
Month
- may
- Complaints
  
  198
- Complaints
  
  10
- Complaints and suggestions
  
  0
- Consultations on implementation of the Act
  
  7
- Information to citizens
  
  155
- Total entries
  
  370
Month
- jun.
- Complaints
  
  130
- Complaints
  
  8
- Complaints and suggestions
  
  2
- Consultations on implementation of the Act
  
  4
- Information to citizens
  
  159
- Total entries
  
  303
Month
- jul.
- Complaints
  
  154
- Complaints
  
  5
- Complaints and suggestions
  
  0
- Consultations on implementation of the Act
  
  7
- Information to citizens
  
  146
- Total entries
  
  312
Month
- aug.
- Complaints
  
  135
- Complaints
  
  1
- Complaints and suggestions
  
  0
- Consultations on implementation of the Act
  
  6
- Information to citizens
  
  93
- Total entries
  
  235
Month
- Sept.
- Complaints
  
  147
- Complaints
  
  5
- Complaints and suggestions
  
  1
- Consultations on implementation of the Act
  
  11
- Information to citizens
  
  150
- Total entries
  
  314
Month
- oct.
- Complaints
  
  141
- Complaints
  
  14
- Complaints and suggestions
  
  0
- Consultations on implementation of the Act
  
  6
- Information to citizens
  
  167
- Total entries
  
  328
Month
- nov.
- Complaints
  
  168
- Complaints
  
  14
- Complaints and suggestions
  
  3
- Consultations on implementation of the Act
  
  11
- Information to citizens
  
  154
- Total entries
  
  350
Month
- dec.
- Complaints
  
  132
- Complaints
  
  9
- Complaints and suggestions
  
  0
- Consultations on implementation of the Act
  
  10
- Information to citizens
  
  125
- Total entries
  
  276
Month
- Total
- Complaints
  
  1,780
- Complaints
  
  81
- Complaints and suggestions
  
  11
- Consultations on implementation of the Act
  
  98
- Information to citizens
  
  1,777
- Total entries
  
  3,747

Total claims (cumulative)


Total	2015	2016	2017	2018	2019
5,592	517	890	1.067	1,338	1,780

Total
- 5,592
- 2015
  
  517
- 2016
  
  890
- 2017
  
  1.067
- 2018
  
  1,338
- 2019
  
  1,780

gráfico sobre reclamaciones totales por años y meses

Total claims by type of Administration


Admon.	2015	2016	2017	2018	2019	Total
Admon. state-owned	517	557	557	755	927	3.313
Admnes. Territorial	---	333	510	583	853	2.279
Total	517	890	1.067	1,338	1,780	5,592

Admon.
- Admon. state-owned
- 2015
  
  517
- 2016
  
  557
- 2017
  
  557
- 2018
  
  755
- 2019
  
  927
- Total
  
  3.313
Admon.
- Admnes. Territorial
- 2015
  
  ---
- 2016
  
  333
- 2017
  
  510
- 2018
  
  583
- 2019
  
  853
- Total
  
  2.279
Admon.
- Total
- 2015
  
  517
- 2016
  
  890
- 2017
  
  1.067
- 2018
  
  1,338
- 2019
  
  1,780
- Total
  
  5,592

Total claims received during 2019 by month


Recl.	jan.	feb.	mar.	apr.	may	jun.	jul.	aug.	Sept.	oct.	nov.	dec.	Total
AE	69	75	82	66	88	80	80	84	71	65	99	68	927
CCAA regional	91	71	50	71	110	50	74	51	76	76	69	64	853
Total	160	146	132	137	198	130	154	135	147	141	168	132	1,780

Recl.
- AE
- jan.
  
  69
- feb.
  
  75
- mar.
  
  82
- apr.
  
  66
- may
  
  88
- jun.
  
  80
- jul.
  
  80
- aug.
  
  84
- Sept.
  
  71
- oct.
  
  65
- nov.
  
  99
- dec.
  
  68
- Total
  
  927
Recl.
- CCAA regional
- jan.
  
  91
- feb.
  
  71
- mar.
  
  50
- apr.
  
  71
- may
  
  110
- jun.
  
  50
- jul.
  
  74
- aug.
  
  51
- Sept.
  
  76
- oct.
  
  76
- nov.
  
  69
- dec.
  
  64
- Total
  
  853
Recl.
- Total
- jan.
  
  160
- feb.
  
  146
- mar.
  
  132
- apr.
  
  137
- may
  
  198
- jun.
  
  130
- jul.
  
  154
- aug.
  
  135
- Sept.
  
  147
- oct.
  
  141
- nov.
  
  168
- dec.
  
  132
- Total
  
  1,780

Claims by Autonomous Communities (with agreement with the Council)


Month	Madrid	Castile-La Mancha	Canta Bria	Extre-madura	Asturias	La Rioja	Ceuta	Melilla	Total
Jan.	26	17	11	8	16	1	0	12	91
Feb.	31	13	4	6	8	1	0	8	71
Mar.	28	7	5	3	4	1	0	2	50
Apr.	38	13	7	2	4	6	0	1	71
May.	67	15	2	9	9	1	3	0	106
Jun.	32	7	1	5	4	0	0	1	50
Jul.	38	9	4	14	6	1	0	1	73
Aug.	23	2	4	10	10	1	0	0	50
Sept.	28	9	6	14	8	11	0	0	76
Oct.	27	12	15	6	4	0	0	12	76
Nov.	34	16	7	6	3	3	0	0	69
Dec.	37	15	4	1	6	1	0	0	64
Total 2019	409	135	70	84	82	27	3	37	847
(2016-2019)	935	388	248	222	195	59	56	62	2,165

Month
- Jan.
- Madrid
  
  26
- Castile-La Mancha
  
  17
- Canta Bria
  
  11
- Extre-madura
  
  8
- Asturias
  
  16
- La Rioja
  
  1
- Ceuta
  
  0
- Melilla
  
  12
- Total
  
  91
Month
- Feb.
- Madrid
  
  31
- Castile-La Mancha
  
  13
- Canta Bria
  
  4
- Extre-madura
  
  6
- Asturias
  
  8
- La Rioja
  
  1
- Ceuta
  
  0
- Melilla
  
  8
- Total
  
  71
Month
- Mar.
- Madrid
  
  28
- Castile-La Mancha
  
  7
- Canta Bria
  
  5
- Extre-madura
  
  3
- Asturias
  
  4
- La Rioja
  
  1
- Ceuta
  
  0
- Melilla
  
  2
- Total
  
  50
Month
- Apr.
- Madrid
  
  38
- Castile-La Mancha
  
  13
- Canta Bria
  
  7
- Extre-madura
  
  2
- Asturias
  
  4
- La Rioja
  
  6
- Ceuta
  
  0
- Melilla
  
  1
- Total
  
  71
Month
- May.
- Madrid
  
  67
- Castile-La Mancha
  
  15
- Canta Bria
  
  2
- Extre-madura
  
  9
- Asturias
  
  9
- La Rioja
  
  1
- Ceuta
  
  3
- Melilla
  
  0
- Total
  
  106
Month
- Jun.
- Madrid
  
  32
- Castile-La Mancha
  
  7
- Canta Bria
  
  1
- Extre-madura
  
  5
- Asturias
  
  4
- La Rioja
  
  0
- Ceuta
  
  0
- Melilla
  
  1
- Total
  
  50
Month
- Jul.
- Madrid
  
  38
- Castile-La Mancha
  
  9
- Canta Bria
  
  4
- Extre-madura
  
  14
- Asturias
  
  6
- La Rioja
  
  1
- Ceuta
  
  0
- Melilla
  
  1
- Total
  
  73
Month
- Aug.
- Madrid
  
  23
- Castile-La Mancha
  
  2
- Canta Bria
  
  4
- Extre-madura
  
  10
- Asturias
  
  10
- La Rioja
  
  1
- Ceuta
  
  0
- Melilla
  
  0
- Total
  
  50
Month
- Sept.
- Madrid
  
  28
- Castile-La Mancha
  
  9
- Canta Bria
  
  6
- Extre-madura
  
  14
- Asturias
  
  8
- La Rioja
  
  11
- Ceuta
  
  0
- Melilla
  
  0
- Total
  
  76
Month
- Oct.
- Madrid
  
  27
- Castile-La Mancha
  
  12
- Canta Bria
  
  15
- Extre-madura
  
  6
- Asturias
  
  4
- La Rioja
  
  0
- Ceuta
  
  0
- Melilla
  
  12
- Total
  
  76
Month
- Nov.
- Madrid
  
  34
- Castile-La Mancha
  
  16
- Canta Bria
  
  7
- Extre-madura
  
  6
- Asturias
  
  3
- La Rioja
  
  3
- Ceuta
  
  0
- Melilla
  
  0
- Total
  
  69
Month
- Dec.
- Madrid
  
  37
- Castile-La Mancha
  
  15
- Canta Bria
  
  4
- Extre-madura
  
  1
- Asturias
  
  6
- La Rioja
  
  1
- Ceuta
  
  0
- Melilla
  
  0
- Total
  
  64
Month
- Total
  2019
- Madrid
  
  409
- Castile-La Mancha
  
  135
- Canta Bria
  
  70
- Extre-madura
  
  84
- Asturias
  
  82
- La Rioja
  
  27
- Ceuta
  
  3
- Melilla
  
  37
- Total
  
  847
Month
- (2016-2019)
- Madrid
  
  935
- Castile-La Mancha
  
  388
- Canta Bria
  
  248
- Extre-madura
  
  222
- Asturias
  
  195
- La Rioja
  
  59
- Ceuta
  
  56
- Melilla
  
  62
- Total
  
  2,165

Resolutions to the claims: accumulated (status as of December 31, 2019)


Total resolutions	Resolutions of the EA (State Administration)	Resolutions of the AATT (Territorial Administrations)	Totals
Resolved (inadmissible+admitted+archived)	3.117	2.082	5,199
Inadmissible	573	527	1100
Admitted	2.407	1.401	3.808
Archived	137	154	297
In progress (Pending resolution)	196	197	393
TOTAL (Resolved + in processing)	3.313	2.279	5,592

Total resolutions
- Resolved (inadmissible+admitted+archived)
- Resolutions of the EA (State Administration)
  
  3.117
- Resolutions of the AATT (Territorial Administrations)
  
  2.082
- Totals
  
  5,199
Total resolutions
- Inadmissible
- Resolutions of the EA (State Administration)
  
  573
- Resolutions of the AATT (Territorial Administrations)
  
  527
- Totals
  
  1100
Total resolutions
- Admitted
- Resolutions of the EA (State Administration)
  
  2.407
- Resolutions of the AATT (Territorial Administrations)
  
  1.401
- Totals
  
  3.808
Total resolutions
- Archived
- Resolutions of the EA (State Administration)
  
  137
- Resolutions of the AATT (Territorial Administrations)
  
  154
- Totals
  
  297
Total resolutions
- In progress (Pending resolution)
- Resolutions of the EA (State Administration)
  
  196
- Resolutions of the AATT (Territorial Administrations)
  
  197
- Totals
  
  393
Total resolutions
- TOTAL (Resolved + in processing)
- Resolutions of the EA (State Administration)
  
  3.313
- Resolutions of the AATT (Territorial Administrations)
  
  2.279
- Totals
  
  5,592

All the AGE resolutions of 2019

All AATT Resolutions of 2019

Resolutions admitted as of December 31 (accumulated 2015-2019)


Sense of the resolution	EA (No.)	EA (%)	AATT (no.)	AATT (%)	Total	Total (%)
Estimates*	1,333	55.38%	1.006	71.81%	2,339	61.42%
Dismissed	1,038	43.12%	360	25.70%	1.398	36.71%
Retract performances/ suspended	36	1.50%	35	2.50%	71	1.86%
Total	2.407	100%	1.401	100%	3.808	100%

Sense of the resolution
- Estimates*
- EA (No.)
  
  1,333
- EA (%)
  
  55.38%
- AATT (no.)
  
  1.006
- AATT (%)
  
  71.81%
- Total
  
  2,339
- Total (%)
  
  61.42%
Sense of the resolution
- Dismissed
- EA (No.)
  
  1,038
- EA (%)
  
  43.12%
- AATT (no.)
  
  360
- AATT (%)
  
  25.70%
- Total
  
  1.398
- Total (%)
  
  36.71%
Sense of the resolution
- Retract
  performances/
  suspended
- EA (No.)
  
  36
- EA (%)
  
  1.50%
- AATT (no.)
  
  35
- AATT (%)
  
  2.50%
- Total
  
  71
- Total (%)
  
  1.86%
Sense of the resolution
- Total
- EA (No.)
  
  2.407
- EA (%)
  
  100%
- AATT (no.)
  
  1.401
- AATT (%)
  
  100%
- Total
  
  3.808
- Total (%)
  
  100%

* Estimates are included for formal reasons

Judicial remedies against Council resolutions of the first half of the year


Years	AE	AATT	Total
2019	52	25	77
2018	41	6	47
2017	44	8	52
2016	27	--	27
2015	5	--	5
TOTAL	169	39	208

Years
- 2019
- AE
  
  52
- AATT
  
  25
- Total
  
  77
Years
- 2018
- AE
  
  41
- AATT
  
  6
- Total
  
  47
Years
- 2017
- AE
  
  44
- AATT
  
  8
- Total
  
  52
Years
- 2016
- AE
  
  27
- AATT
  
  --
- Total
  
  27
Years
- 2015
- AE
  
  5
- AATT
  
  --
- Total
  
  5
Years
- TOTAL
- AE
  
  169
- AATT
  
  39
- Total
  
  208