Global data on Council activity during the year 2021
Global data on complaints from the State Administration and Territorial Administrations
Total Council Entries (2021)
Activity (entry) | Year 2021 | Year 2021 % | Accumulated 2015-2021 | Accumulated % |
|---|---|---|---|---|
Complaints | 2245 | 59.5% | 9541 | 52.5% |
Complaints | 116 | 3.1% | 548 | 3.0% |
Complaints and suggestions | 43 | 1.1% | 128 | 0.7% |
Consultations on implementation of the Act | 86 | 2.3% | 720 | 4.0% |
Information to the citizen | 1283 | 34.0% | 7222 | 39.8% |
TOTAL ENTRIES | 3773 | 100% | 18159 | 100% |
Tickets to the Council by months (2021)
Activity | jan. | feb. | mar. | apr. | may | jun. | jul. | aug. | sep. | oct. | nov. | dec. | Total 2021 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Complaints | 154 | 192 | 228 | 220 | 181 | 151 | 209 | 150 | 182 | 284 | 194 | 100 | 2245 |
Complaints | 12 | 15 | 19 | 14 | 12 | 4 | 15 | 13 | 8 | 4 | 0 | 0 | 116 |
Complaints and suggestions | 5 | 4 | 8 | 5 | 4 | 3 | 1 | 1 | 3 | 3 | 2 | 4 | 43 |
Consultations on implementation of the Act | 3 | 6 | 6 | 7 | 3 | 4 | 4 | 6 | 4 | 11 | 28 | 4 | 86 |
Information to the citizen | 111 | 78 | 101 | 113 | 115 | 160 | 105 | 94 | 118 | 98 | 89 | 101 | 1283 |
TOTAL ENTRIES | 285 | 295 | 362 | 359 | 315 | 322 | 334 | 264 | 315 | 400 | 313 | 209 | 3773 |
Total claims (entry)
Totals | 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 |
|---|---|---|---|---|---|---|---|
9541 | 517 | 890 | 1067 | 1338 | 1780 | 1704 | 2245 |
Admitted, Inadmissible and Archived
| Total resolutions | 2021 | 2021 % | Accumulated (2015-2021) | Accumulated % |
|---|---|---|---|---|
| Admitted | 1335 | 69.1% | 6361 | 72.8% |
| Inadmissible | 384 | 19.9% | 1777 | 20.4% |
| Archived | 213 | 11.0% | 593 | 6.8% |
| TOTALS | 1932 | 100% | 8731 | 100% |
In the initial phase, the complaints received can be:
- Admitted to processing: they meet the legal requirements to proceed to their examination
- Inadmissible: they do not meet the legal requirements to be examined by the CTBG
- Filed: The Claimant has waived or failed to remedy the deficiencies reported
Result of the admitted resolutions:
| Resolutions admitted | 2021 | 2021 % | Accumulated (2015-2021) | Accumulated % |
|---|---|---|---|---|
| Estimates (total, partial or for formal reasons) | 911 | 68.2% | 4012 | 63.1% |
| Dismissed | 415 | 31.1% | 2244 | 35.3% |
| Others: suspended, retract proceedings, etc. | 9 | 0.7% | 105 | 1.7% |
| TOTALS | 1335 | 100% | 6361 | 100% |
After the corresponding processing, the claims admitted to study may be:
- Estimates (in whole or in part): The right of access is recognized and the Administration is urged to provide the requested information (in whole or in part).
- Estimated for formal reasons: the information has been provided after submitting the claim to the CTBG, thus violating the right to obtain a response within the maximum period established in the LTAIBG
- Dismissed: the claim to access the information is not recognized for not having legal protection.
Judicial remedies against Council resolutions
| Totals | 2021 | 2020 | 2019 | 2018 | 2017 | 2016 | 2015 |
|---|---|---|---|---|---|---|---|
|
291 |
28 |
55 |
77 |
47 |
52
|
27
|
5
|
-
Totals
291
-
2021
28
-
2020
55
-
2019
77
-
2018
47
-
2017
52 -
2016
27 -
2015
5
-