Data as of December 31, 2023
Global data on CTBG activity during the year 2023
Total Entries (2023)
| Activity (entry) | Year 2023 | Year 2023 % | Cumulative 2015-2023 | Accumulated % |
|---|---|---|---|---|
|
Complaints |
1886 |
57.4% |
13521 |
53.9% |
|
Complaints |
64 |
1.9% |
753 |
3.0% |
|
Complaints and suggestions |
47 |
1.4% |
204 |
0.8% |
|
Consultations on implementation of the Act |
138 |
4.2% |
869 |
3.5% |
|
Information to the citizen |
1150 |
35.0% |
9759 |
38.9% |
|
TOTAL ENTRIES |
3285 |
100% |
25106 |
100% |
-
Activity (entry)
Complaints
-
Year 2023
1886
-
Year 2023 %
57.4%
-
Cumulative 2015-2023
13521
-
Accumulated %
53.9%
-
-
Activity (entry)
Complaints
-
Year 2023
64
-
Year 2023 %
1.9%
-
Cumulative 2015-2023
753
-
Accumulated %
3.0%
-
-
Activity (entry)
Complaints and suggestions
-
Year 2023
47
-
Year 2023 %
1.4%
-
Cumulative 2015-2023
204
-
Accumulated %
0.8%
-
-
Activity (entry)
Consultations on implementation of the Act
-
Year 2023
138
-
Year 2023 %
4.2%
-
Cumulative 2015-2023
869
-
Accumulated %
3.5%
-
-
Activity (entry)
Information to the citizen
-
Year 2023
1150
-
Year 2023 %
35.0%
-
Cumulative 2015-2023
9759
-
Accumulated %
38.9%
-
-
Activity (entry)
TOTAL ENTRIES
-
Year 2023
3285
-
Year 2023 %
100%
-
Cumulative 2015-2023
25106
-
Accumulated %
100%
-
Monthly Entries (2023)
| Activity | jan. | feb. | mar. | apr. | may | jun. | jul. | aug. | sep. | oct. | nov. | dec. | Total |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
|
Complaints |
169 |
179 |
163 |
137 |
172 |
191 |
151 |
132 |
165 |
148 |
134 |
145 |
1886 |
|
Complaints |
5 |
3 |
4 |
9 |
6 |
14 |
4 |
2 |
3 |
4 |
7 |
3 |
64 |
|
Complaints and suggestions |
4 |
5 |
3 |
4 |
7 |
3 |
1 |
4 |
5 |
3 |
5 |
3 |
47 |
|
Consultations on implementation of the Act |
5 |
20 |
18 |
3 |
7 |
11 |
9 |
9 |
13 |
22 |
14 |
7 |
138 |
|
Information to the citizen |
116 |
110 |
128 |
94 |
95 |
98 |
92 |
70 |
71 |
99 |
89 |
88 |
1150 |
|
TOTAL ENTRIES |
299 |
317 |
316 |
247 |
287 |
317 |
257 |
217 |
257 |
276 |
249 |
246 |
3285 |
-
Activity
Complaints
-
jan.
169
-
feb.
179
-
mar.
163
-
apr.
137
-
may
172
-
jun.
191
-
jul.
151
-
aug.
132
-
sep.
165
-
oct.
148
-
nov.
134
-
dec.
145
-
Total
1886
-
-
Activity
Complaints
-
jan.
5
-
feb.
3
-
mar.
4
-
apr.
9
-
may
6
-
jun.
14
-
jul.
4
-
aug.
2
-
sep.
3
-
oct.
4
-
nov.
7
-
dec.
3
-
Total
64
-
-
Activity
Complaints and suggestions
-
jan.
4
-
feb.
5
-
mar.
3
-
apr.
4
-
may
7
-
jun.
3
-
jul.
1
-
aug.
4
-
sep.
5
-
oct.
3
-
nov.
5
-
dec.
3
-
Total
47
-
-
Activity
Consultations on implementation of the Act
-
jan.
5
-
feb.
20
-
mar.
18
-
apr.
3
-
may
7
-
jun.
11
-
jul.
9
-
aug.
9
-
sep.
13
-
oct.
22
-
nov.
14
-
dec.
7
-
Total
138
-
-
Activity
Information to the citizen
-
jan.
116
-
feb.
110
-
mar.
128
-
apr.
94
-
may
95
-
jun.
98
-
jul.
92
-
aug.
70
-
sep.
71
-
oct.
99
-
nov.
89
-
dec.
88
-
Total
1150
-
-
Activity
TOTAL ENTRIES
-
jan.
299
-
feb.
317
-
mar.
316
-
apr.
247
-
may
287
-
jun.
317
-
jul.
257
-
aug.
217
-
sep.
257
-
oct.
276
-
nov.
249
-
dec.
246
-
Total
3285
-
Claims art. 24 received per year
| Totals | 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 |
|---|---|---|---|---|---|---|---|---|---|
| 13521 | 517 | 890 | 1067 | 1338 | 1780 | 1704 | 2245 | 2094 | 1886 |
Claims admitted, inadmissible and filed
| Total resolutions | 2023 | 2023 % | Accumulated (2015-2023) | Accumulated % |
|---|---|---|---|---|
| Admitted | 2025 | 89.6% | 9795 | 77.5% |
| Inadmissible | 112 | 5.0% | 1995 | 15.8% |
| Archived | 122 | 5.4% | 851 | 6.7% |
| TOTALS | 2259 | 100% | 12641 | 100% |
In the initial phase, the complaints received can be:
- Admitted to processing: they meet the legal requirements to proceed to their examination
- Inadmissible: they do not meet the legal requirements to be examined by the CTBG
- Filed: The Claimant has waived or failed to remedy the deficiencies reported
Decisions relapsed in the claims admitted to processing
|
| 2023 | 2023 % | Accumulated (2015-2023) | Accumulated % |
|---|---|---|---|---|
| Estimates (total, partial or for formal reasons) | 1458 | 72.0% | 6506 | 66.4% |
| Dismissed | 537 | 26.5% | 3130 | 32% |
| Suspended/Other | 30 | 1.5% | 159 | 1.6% |
| TOTALS | 2025 | 100% | 9795 | 100% |
After the corresponding processing, the claims admitted to study may be:
- Estimates (in whole or in part): The right of access is recognized and the Administration is urged to provide the requested information (in whole or in part).
- Estimated for formal reasons: the information has been provided after submitting the claim to the CTBG, which has violated the right to obtain a response within the maximum period established in the LTAIBG.
- Dismissed: the claim to access the information is not recognized for not having legal protection.
- Suspended: a judicial procedure is pending in a claim of identical characteristics.
Judicial remedies brought against CTBG resolutions
| Totals | 2023 | 2022 | 2021 | 2020 | 2019 | 2018 | 2017 | 2016 | 2015 |
|---|---|---|---|---|---|---|---|---|---|
|
410 |
73 |
46 |
28 |
55 |
77 |
47 |
52 |
27 |
5 |
-
Totals
410
-
2023
73
-
2022
46
-
2021
28
-
2020
55
-
2019
77
-
2018
47
-
2017
52
-
2016
27
-
2015
5
-