Data as of December 31, 2024
Global data on CTBG activity during the year 2024
Total Entries (2024)
| Activity (entry) | Year 2024 | Year 2024 % | Cumulative 2015-2024 | Accumulated % |
|---|---|---|---|---|
|
Complaints |
1,972 |
58.6% |
15,493 |
54.4% |
|
Complaints |
43 |
1.3% |
796 |
2.8% |
|
Complaints and suggestions |
36 |
1.1% |
240 |
0.8% |
|
Consultations on implementation of the Act |
222 |
6.6% |
1.091 |
3.8% |
|
Information to the citizen |
1.095 |
32.5% |
10,854 |
38.1% |
|
Total entries |
3.368 |
100% |
28,474 |
100% |
-
Activity (entry)
Complaints
-
Year 2024
1,972
-
Year 2024 %
58.6%
-
Cumulative 2015-2024
15,493
-
Accumulated %
54.4%
-
-
Activity (entry)
Complaints
-
Year 2024
43
-
Year 2024 %
1.3%
-
Cumulative 2015-2024
796
-
Accumulated %
2.8%
-
-
Activity (entry)
Complaints and suggestions
-
Year 2024
36
-
Year 2024 %
1.1%
-
Cumulative 2015-2024
240
-
Accumulated %
0.8%
-
-
Activity (entry)
Consultations on implementation of the Act
-
Year 2024
222
-
Year 2024 %
6.6%
-
Cumulative 2015-2024
1.091
-
Accumulated %
3.8%
-
-
Activity (entry)
Information to the citizen
-
Year 2024
1.095
-
Year 2024 %
32.5%
-
Cumulative 2015-2024
10,854
-
Accumulated %
38.1%
-
-
Activity (entry)
Total entries
-
Year 2024
3.368
-
Year 2024 %
100%
-
Cumulative 2015-2024
28,474
-
Accumulated %
100%
-
Monthly Entries (2024)
| Activity | jan. | feb. | mar. | apr. | may | jun. | jul. | aug. | sep. | oct. | nov. | dec. | Total |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
|
Complaints |
135 |
149 |
148 |
210 |
204 |
166 |
198 |
135 |
128 |
209 |
145 |
146 |
1,972 |
|
Complaints |
4 |
5 |
4 |
6 |
1 |
4 |
9 |
3 |
1 |
2 |
2 |
2 |
43 |
|
Complaints and suggestions |
6 |
3 |
2 |
6 |
4 |
4 |
3 |
1 |
0 |
3 |
2 |
2 |
36 |
|
Consultations on implementation of the Act |
17 |
27 |
16 |
21 |
13 |
17 |
24 |
9 |
18 |
21 |
26 |
13 |
222 |
|
Information to the citizen |
90 |
100 |
78 |
97 |
94 |
92 |
87 |
76 |
93 |
105 |
99 |
84 |
1.095 |
|
Total entries |
252 |
284 |
248 |
340 |
316 |
283 |
321 |
224 |
240 |
340 |
274 |
247 |
3.368 |
-
Activity
Complaints
-
jan.
135
-
feb.
149
-
mar.
148
-
apr.
210
-
may
204
-
jun.
166
-
jul.
198
-
aug.
135
-
sep.
128
-
oct.
209
-
nov.
145
-
dec.
146
-
Total
1,972
-
-
Activity
Complaints
-
jan.
4
-
feb.
5
-
mar.
4
-
apr.
6
-
may
1
-
jun.
4
-
jul.
9
-
aug.
3
-
sep.
1
-
oct.
2
-
nov.
2
-
dec.
2
-
Total
43
-
-
Activity
Complaints and suggestions
-
jan.
6
-
feb.
3
-
mar.
2
-
apr.
6
-
may
4
-
jun.
4
-
jul.
3
-
aug.
1
-
sep.
0
-
oct.
3
-
nov.
2
-
dec.
2
-
Total
36
-
-
Activity
Consultations on implementation of the Act
-
jan.
17
-
feb.
27
-
mar.
16
-
apr.
21
-
may
13
-
jun.
17
-
jul.
24
-
aug.
9
-
sep.
18
-
oct.
21
-
nov.
26
-
dec.
13
-
Total
222
-
-
Activity
Information to the citizen
-
jan.
90
-
feb.
100
-
mar.
78
-
apr.
97
-
may
94
-
jun.
92
-
jul.
87
-
aug.
76
-
sep.
93
-
oct.
105
-
nov.
99
-
dec.
84
-
Total
1.095
-
-
Activity
Total entries
-
jan.
252
-
feb.
284
-
mar.
248
-
apr.
340
-
may
316
-
jun.
283
-
jul.
321
-
aug.
224
-
sep.
240
-
oct.
340
-
nov.
274
-
dec.
247
-
Total
3.368
-
Claims art. 24 received per year
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | Total |
|---|---|---|---|---|---|---|---|---|---|---|
| 517 | 890 | 1.067 | 1,338 | 1,780 | 1,704 | 2.245 | 2,094 | 1,886 | 1,972 | 15.493 |
Claims admitted, inadmissible and filed
In the initial phase, the complaints received can be:
- Admitted to processing: they meet the legal requirements to proceed to their examination
- Inadmissible: they do not meet the legal requirements to be examined by the CTBG
- Filed: The Claimant has waived or failed to remedy the deficiencies reported
| Total claims | 2024 | 2024 % | Accumulated (2015-2024) | Accumulated % |
|---|---|---|---|---|
| Admitted | 1.898 | 85.1% | 11.693 | 78.6% |
| Inadmissible | 141 | 6.3% | 2,136 | 14.4% |
| Archived | 192 | 8.6% | 1.043 | 7.0% |
| Totals | 2.231 | 100% | 14.872 | 100% |
Decisions relapsed in the claims admitted to processing
After the corresponding processing, the claims admitted to study may be:
- Estimates (in whole or in part): The right of access is recognized and the Administration is urged to provide the requested information (in whole or in part).
- Estimated for formal reasons: the information has been provided after submitting the claim to the CTBG, which has violated the right to obtain a response within the maximum period established in the LTAIBG.
- Dismissed: the claim to access the information is not recognized for not having legal protection.
- Suspended: a judicial procedure is pending in a claim of identical characteristics.
| Admitted claims | 2024 | 2024 % | Accumulated (2015-2024) | Accumulated % |
|---|---|---|---|---|
| Estimates (total, partial or for formal reasons) | 1,374 | 72.4% | 7,880 | 67.39% |
| Dismissed | 519 | 27.3% | 3.649 | 31.21% |
| Suspended/Other | 5 | 0.3% | 164 | 1.40% |
| Total resolutions | 1.898 | 100% | 11.693 | 100% |
Judicial remedies brought against CTBG resolutions
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | Totals |
|---|---|---|---|---|---|---|---|---|---|---|
|
4 |
28 |
50 |
45 |
77 |
56 |
31 |
47 |
73 |
49 |
460
|
-
2015
4
-
2016
28
-
2017
50
-
2018
45
-
2019
77
-
2020
56
-
2021
31
-
2022
47
-
2023
73
-
2024
49
-
Totals
460
-